Hey there, party planner! At PartyVibe Store, we’re all about keeping the good times rolling. Whether you’re shopping for those fabulous 1920’s costumes or our stunning balloon arch kits, we want your shopping experience to be as joyful as your celebration!

Shipping Information

Order Processing Time

We typically process orders within 1-2 business days after payment confirmation. You’ll receive a tracking number once your order ships!

Shipping Methods & Timeframes

We offer two convenient shipping options to get your party supplies to you:

🚀 Standard Shipping – $12.95

Shipped via DHL or FedEx

Delivery Time: 10-15 business days after shipment

🎁 Free Shipping

Available on orders over $50, shipped via EMS

Delivery Time: 15-25 business days after shipment

Note: Delivery times may vary depending on your location and customs processing. We ship worldwide except to some Asian countries and remote areas.

Returns & Exchanges Policy

We want you to be absolutely thrilled with your PartyVibe purchase! If something isn’t quite right, we’ve created a hassle-free returns process to keep the party vibes going.

Return Timeframe

We accept returns and exchanges within 15 days of you receiving your items.

Eligibility Conditions

To be eligible for a return, your item must be:

  • Unused and in the same condition as received
  • In its original packaging
  • With all tags attached

Non-Returnable Items

For health and safety reasons, we cannot accept returns on the following items:

  • Balloons and balloon bouquets (due to their delicate nature)
  • Balloon arch kits (once opened)
  • Banqueting table rolls (for hygiene reasons)
  • Any costumes or accessories that have been worn or altered

Please note: This does not affect your statutory rights if items are faulty or not as described.

How to Initiate a Return or Exchange

Follow these simple steps to request a return or exchange:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order
  2. Provide your order number and details about the item you wish to return or exchange
  3. Our team will email you a return authorization and shipping instructions
  4. Package the item securely in its original packaging
  5. Ship the item to us at:

    PartyVibe Store
    2610 Tenmile
    Virginia Beach, VA 23462
    USA

Return Shipping Costs

  • For returns due to our error (wrong item sent, defective item, etc.), we’ll cover the return shipping costs
  • For all other returns, the customer is responsible for return shipping fees
  • We recommend using a trackable shipping service and purchasing shipping insurance, as we can’t guarantee we’ll receive your returned item

Refund Processing

Once we receive and inspect your return:

  • We’ll send you an email notification that we’ve received your returned item
  • We’ll notify you of the approval or rejection of your refund
  • If approved, your refund will be processed to your original payment method within 5-10 business days

Refund Timing by Payment Method

  • Visa/MasterCard/JCB: 5-10 business days
  • PayPal: 3-5 business days

Note: Sale items are only eligible for exchange or store credit, unless faulty.

Exchanges

We’re happy to exchange items for a different size or color, subject to availability. If you need to exchange an item, please follow the return process above, and clearly indicate that you’d like an exchange and which product you’d prefer.

For exchanges, we’ll ship the new item to you once we’ve received and processed your return. Standard shipping fees apply for the new item shipment unless the exchange is due to our error.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damaged product and packaging. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Hello PartyVibe Team,

I would like to request a return/exchange for my recent order.

Order Number: [Your Order Number]

Product Name: [Product Name]

Reason for Return: [Reason – e.g., wrong size, defective, etc.]

I would prefer: [Refund / Exchange for (specify product)]

Please let me know the next steps.

Thank you,

[Your Name]

Questions About Returns?

Our friendly customer service team is here to help! Email us at: [email protected]

We typically respond within 24 hours during business days.

Thanks for shopping with PartyVibe Store! We’re committed to making your party planning experience as joyful and stress-free as possible. 🎊