FAQ

A: We offer a variety of themed party costumes, including 1920s women’s outfits, 1920s gangster men’s costumes, 1980s women’s outfits, Alice in Wonderland-themed costumes, crocodile-themed party costumes, and adorable outfits for infants and toddlers. Whatever theme your party has, we’ve got the right costume for you!

A: Absolutely! We offer a wide range of anniversary-themed decorations and supplies, including party items for the 55th Emerald Anniversary, 60th Diamond Anniversary, and 80th Oak Anniversary to help you celebrate life’s important milestones.

A: We offer balloon arch kits, balloon bouquets, various balloons (including ones specifically for boys and girls), as well as banquet table rolls. Whatever party decoration you need, PartyVibe has you covered!

A: We ship to most regions around the world (excluding some remote areas and Antarctica). Some parts of Asia and remote regions may not be reachable. Please enter your address at checkout to confirm availability.

A: We offer two shipping options:

• Standard Shipping: Uses DHL or FedEx, $12.95 shipping fee, delivered within 10–15 days after dispatch
• Free Shipping: Uses EMS, free for orders over $50, delivered within 15–25 days after dispatch

A: We process your order within 1–2 business days before shipment. During peak party seasons, we recommend ordering early to ensure timely delivery.

A: Once your order is shipped, you will receive a confirmation email with tracking information. You can use that info to track your package on the carrier’s website.

A: We accept Visa, MasterCard, JCB, and PayPal. All transactions are securely encrypted to protect your payment information.

A: Absolutely! We use industry-standard encryption technology to protect your payment details and never share your financial information with third parties.

A: Of course! If you’re not satisfied with your purchase, you may return it within 15 days of receiving the item. Please ensure the item is unused, with original tags, and includes the original receipt.

A: Please email us at [email protected] to contact our customer service team and explain the reason for your return. We’ll provide you with a return authorization number and further instructions.

A: Once we receive the returned item, we will process your refund within 5–7 business days. The refund will be returned to your original payment method. Actual time may vary depending on your bank or payment provider.

A: Once your order is submitted, we process it quickly. If you need to change or cancel your order, please email us immediately at [email protected]. We’ll do our best to accommodate your request before it ships.

A: Creating an account allows you to track order history, save shipping addresses, and check out faster. You’ll also be the first to know about our newest products and special offers!